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1.
How do I contact you with any
questions I have?
2.
How do I know that you have
received my order?
3.
How do I check the status of
my order?
4.
When will I receive my order?
5.
Will I have to pay duties and
taxes for delivery outside of
the U.S.?
6.
Do you have a return policy?
7.
How do I return an item?
8.
Will I have to pay the
shipping for the item(s) I
wish to return?
9.
Can I make a return/exchange
to the American Airlines
Center?
10.
Is your site secure?
11.
Will you sell or share my
information and/or e-mail
address?
12.
Are there any stores in the
Dallas/Fort Worth Metroplex
that I can get Mavs
merchandise?
1.
How do I contact you with any
questions I have?
Email -
mavgear@dallasmavs.com
Phone – (214) 658-7192
Customer Service Hours: Monday
- Friday: 9:00a.m. -
5:00p.m.CST
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2.
How do I know that you
received my order?
You will receive an e-mail
confirmation with your Order
I.D., order summary, total,
billing & shipping
information.
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3.
How do I check the status of
my order?
Once your order has been
shipped, you will receive
notification via e-mail. The
e-mail will have the scheduled
time of delivery, ship
details, and the tracking
number that will enable you to
track your package.
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4.
When will I receive my
order?
*Pending no billing and/or
address problems, Next-Day,
2nd-Day, and 3-Day Select
orders placed before 11:00AM
CST will be processed and
shipped the same day.
These orders will be
delivered on their last
respective days, the first
shipping day being the day
after the order is shipped.
Please refer to
www.ups.com for further
information about shipping
times.
All Next-Day,
2nd-Day, and 3-Day Select
orders placed after 11:00AM
CST will be processed and
shipped the next business
day. All other orders
generally ship within 2-3-business
days. Actual
delivery times depend upon the
method chosen for shipment and
geographic location.
(***Note:
Due to UPS
shipping schedules, no
packages are shipped or
delivered on Saturday or
Sunday.***)
The following
map represents the standard
transit time in business
days for UPS Ground
service:
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5.
Will I have to pay duties and
taxes for International
shipments?
Yes, all shipments outside of
the U.S. will incur some form
of duties and/or taxes.
Mavgear.com is not responsible
for any duties and/or taxes
incurred during shipment.
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6.
Do you have a return policy?
Yes, we do. Please see our
Return Policy page.
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7.
How do I return an item?
Please consult our
Return Policy page for all
information.
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8.
Will I have to pay the
shipping for the item(s) I
wish to return?
Yes, after the shipment is
delivered any return shipping
costs are the responsibility
of the customer. If the item
is damaged in transit or mis-shipment
has occurred, Mavgear.com will
pay all return shipping fees.
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9. Can
I make a return to the
American Airlines Center?
No, the American Airlines
Center Fan Shop will NOT
accept any returns/exchanges
from Mavgear.com.
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10.
Is your site secure?
Yes. Mavgear.com uses an SSL certificate issued by VeriSign to assure our customers that Mavgear.com has been authenticated and that confidential transactions are secured by SSL encryption.
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11.
Will you sell or share my
information and/or e-mail
address?
Mavgear.com will not disclose personally identifiable information about you to any entity outside of the Dallas Mavericks Organization, unless you authorize it at the time the information is collected.
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12.
Are there any stores in the
Dallas/Fort Worth Metroplex
that I can get Mavs
merchandise?
American Airlines Center Fan
Shop
2500 Victory Ave.
Dallas, TX 75219
214.665.4852 – Fan Shop
www.americanairlinescenter.com
The Fan Shop is open 10 a.m.
to 5 p.m., Monday through
Saturday.
(Remember that items purchased from Mavgear.com can NOT be returned/exchanged at the American Airlines Center Fan Shop.)
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